Shipping & Returns

Shipping

Processing time. All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates and delivery estimates. We offer complimentary shipping on orders over $200. For orders below $200, shipping costs are calculated at checkout. Estimated delivery time: 5–15 business days, depending on destination.

International shipping. We ship worldwide. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

Order tracking. Once your order has shipped, you will receive a confirmation email with tracking details.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at khanschi.website@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items. Custom products, such as special orders or personalized items, cannot be returned. We also cannot accept returns on sale items or gift cards.

Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Full text: Shipping Policy · Refund Policy