Frequently Asked Questions
Explore answers to your most common questions about our products and services
Orders & Payment
Is my payment secure on your website?
Is my payment secure on your website?
Yes, all payments are protected using modern security protocols and encryption. We do not store your card details, and all transactions are processed through trusted payment systems.
Can I modify my order after placing it?
Can I modify my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to make the changes. Please contact us as soon as possible.
Shipping
How are the pieces packaged for delivery?
How are the pieces packaged for delivery?
Each piece is carefully hand-packed in a signature box and securely protected to ensure safe delivery.
Do you ship internationally?
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery time and cost are calculated at checkout.
What should I do if the piece was damaged during delivery?
What should I do if the piece was damaged during delivery?
Please contact us within 48 hours of receiving your order and include photos of the damage. We'll assist you as quickly as possible.
What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
If your order hasn’t been shipped yet, we can update the address. Please reach out to us as soon as possible.
Gift Card
Can I send a gift card directly to the recipient?
Can I send a gift card directly to the recipient?
Yes, our virtual gift cards can be sent directly to the recipient's email with a personal message.
Does the gift card have an expiration date?
Does the gift card have an expiration date?
Yes, the gift card is valid for 12 months from the date of purchase.
Other
How should I care for my jewelry?
How should I care for my jewelry?
To preserve its beauty, avoid contact with water, cosmetics, and perfumes. Store your jewelry in a dry place, ideally in a soft pouch or box.
Do you offer repairs for Khanschi jewelry?
Do you offer repairs for Khanschi jewelry?
Yes, we offer repair services for our pieces. Please contact us with details and photos so we can assess the possibilities and provide further instructions.
